7bet win's Privacy Policy

1 Introduction

7bet win is an online gaming and sports betting platform serving users in Bangladesh. We place the highest priority on the privacy of our users' personal information. This Privacy Policy ("Policy") provides a detailed description of the information we collect from you while you use the 7bet win website, how that information is processed, and how it is kept secure.

This policy applies to all 7bet win services — including the website, mobile app, and any other digital channels through which services are provided. Our Terms and Conditions complement this Privacy Policy — both documents should be read together.

By continuing to use our services, you are considered to have agreed to the terms set out in this policy. If you have any objections, please contact us before using the service.

2 Types of Information Collected

7bet win collects various types of information. This information falls into two main categories — personally identifiable information and non-identifiable technical information.

2.1 Personally Identifiable Information

During account registration and use of our services, we collect the following information:

• Full name and date of birth
• Valid email address
• Mobile number (Bangladeshi number)
• Residential address
• National ID card or passport number (for identity verification)
• Mobile banking details for deposits and withdrawals (bKash, Nagad, Rocket account numbers)

2.2 Non-Identifiable Technical Information

The following information may be recorded automatically while browsing the website:

• IP address and device type
• Browser and operating system information
• Time of site access and session duration
• List of pages visited and navigation patterns
• Referral source (where you came from before reaching the site)

2.3 Transaction-Related Information

A record of every deposit and withdrawal transaction is stored. This includes the transaction date, amount, and details of the payment method used.

3 How Information Is Collected

7bet win collects information in the following ways:

3.1 Information Provided Directly

Information you provide yourself is collected directly — when filling in the account creation form, logging in, requesting a deposit or withdrawal, or contacting the support team.

3.2 Automatic Collection

Our server logs and analytics tools automatically collect technical information. Cookies and similar tracking technologies are used to store session data. The detailed cookies policy is provided in section 7 of this document.

3.3 Via Third Parties

During payment processing, mobile banking service providers (bKash, Nagad, Rocket) share transaction confirmation information with us. This is necessary for transaction verification.

4 Purpose of Using Information

7bet win uses collected information only for the following legitimate purposes:

• Account management: For registration, login verification, and ensuring account security.
• Identity verification (KYC): To confirm a user's identity for fraud prevention and financial protection.
• Processing transactions: To correctly complete deposit and withdrawal processes.
• Customer support: To resolve issues, answer queries, and provide assistance.
• Service improvement: To improve site functionality and the user experience.
• Security monitoring: To detect unusual activity and keep accounts secure.
• Bonuses and promotions: To deliver applicable offers and rewards to the correct account.
• Marketing communications: To inform you of relevant offers, only with your consent.

We do not use your information for any purpose beyond those listed above. As part of our responsible gaming policy, we may monitor user behaviour to identify problematic gambling patterns and provide support where needed.

5 Data Storage and Security

7bet win uses industry-standard technology and practices to keep your personal information secure.

5.1 Encryption and SSL Protection

All data transmitted through the website and mobile app is protected with SSL (Secure Socket Layer) encryption technology. This means third parties cannot read or alter data during transfer.

5.2 Server Security

Our servers operate in secure data centres where strict security measures are maintained to prevent unauthorised access. Sensitive data stored in the database (such as passwords) is kept in hashed format — no staff member can view passwords in plain readable form.

5.3 Data Retention Period

Information for active accounts is retained for as long as the account remains open. Even after an account is closed, financial transaction records may be retained for a specified period due to applicable legal obligations. Any data no longer needed is securely deleted.

5.4 Staff Access Controls

Only authorised staff members may access user information, and their access is limited to the scope of their responsibilities. All staff are bound by confidentiality agreements.

6 Sharing Information with Third Parties

7bet win does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:

6.1 Service Provider Partners

We use trusted third-party services for payment processing, identity verification, and managing technical infrastructure. These providers receive only the information necessary to carry out their specific functions, and they are also bound by confidentiality agreements.

6.2 Legal Obligations

We may be legally required to provide information in response to court orders, legitimate requests from investigative authorities, or other legal requirements. In such cases, we provide only the minimum information necessary.

6.3 Fraud Prevention

Information may be shared with relevant authorities to prevent fraud, money laundering, or other illegal activity.

6.4 Business Changes

In the event of a business merger or acquisition, user information may be treated as part of the assets involved. You will be notified in advance if such a change occurs.

7 Cookies and Tracking

Cookies are small text files stored on your device that help improve site functionality and the user experience.

7.1 Types of Cookies We Use

• Essential cookies: Required to maintain login sessions, save language preferences, and manage security tokens. Without these, the site cannot function properly.
• Functional cookies: Used to remember your preferred settings such as game category and display preferences.
• Analytics cookies: Collect anonymous data to understand how the site is used — to identify which pages are visited most and where issues occur.

7.2 Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling essential cookies may disrupt important functions including login and transactions.

8 User Rights

You have the following rights regarding your personal information:

8.1 Right to Know

You have the right to know what information we hold about you. If you contact us, the details will be provided within a specified timeframe.

8.2 Right to Correction

If any of your information is incorrect or incomplete, you may request a correction through your account settings or via support.

8.3 Right to Deletion

You have the right to request that your information be deleted in certain circumstances. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Right to Opt Out of Marketing Communications

You may opt out of promotional emails or messages at any time. Important account-related messages (transaction confirmations, security alerts) are not covered by this opt-out.

8.5 Filing a Complaint

If you have a complaint about a breach of this privacy policy, please contact us directly. We take all complaints seriously and will review them carefully.

9 Privacy of Minors

All 7bet win services are intended only for individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.

Age verification is in place at the time of registration. If an account belonging to a minor is identified, that account and all associated information will be deleted immediately.

If you become aware that a minor is using or attempting to use our site, please notify us immediately.

10 Policy Changes

7bet win reserves the right to update this privacy policy as needed. The policy may be revised when new features are added to the service, when legal changes occur, or when data protection practices are improved.

For significant changes, you will be notified in advance via your registered email or through the site. Continued use of the service after a revised policy takes effect will be considered as your agreement to the new policy.

The "Last Updated" date at the top of this page always reflects the most recent revision. To learn more about our services, visit the About Us page.

11 Contact Information

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Live Chat: Speak to us directly 24/7 through the chat widget on the site
• Email: [email protected]

Our support team provides assistance in both Bengali and English. For common questions, you can check our FAQ section — it covers frequently asked questions on privacy and other topics.